Refund policy

 

General Return Policy

This return policy applies to all items purchased from the Trading Post at Bear Spring Eco Retreat Limited. We want you to be happy, so if you are outside of the general return policy, please contact us directly.

Before returning any items, please contact us at info@bearspringeco.ca. Products must be returned within 45 days and with payment receipt, original packaging (undamaged), unused and in perfect condition. If your items show any sign or wear they will not be accepted for return or exchange. If the original packaging is not in a re-saleable condition the item will not be accepted for return or exchange.

All items returned to Trading Post at Bear Spring Eco Retreat Limited are done so at the buyer's expense. The items must be properly packaged to prevent damage and fully insured. Please notify us of the tracking number so we can follow the progress of the parcel. Funds will not be reimbursed until we receive the products and are happy with the condition. The refund will be the amount paid less the shipping/handling fees (our actual shipping cost for those orders where shipping was included for free), payment processing fees and any other incurred costs.

When sending parcels to us across an international border it is your responsibility to state that the item is either being returned or temporarily imported for repair. Failure to do so may result in import tariffs and/or brokerage fees. 

Items found to be damaged or used will not be accepted or credited for return or exchange.

Send to:

Attn: Returns
Trading Post at Bear Spring Eco Retreat Limited, 5248 Queen Victoria Road, Beasley, BC, VOG 2G2, Canada

Breakage or Discrepancies in Shipments
If there are any problems with your order, please notify us within 48 hours of receipt. Trading Post at Bear Spring Eco Retreat Limited will not be responsible for any claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for future inspection by the carrier.

 

Special Orders

If you require a Special Order from a brand that Trading Post at Bear Spring Eco Retreat Limited represents, we will do our best to assist you. Please email your request to info@bearspringeco.ca or call 1-778-454-2411.

Special Orders as well as SALE items are final sale and cannot be returned or exchanged.

By ordering online at Trading Post at Bear Spring Eco Retreat Limited you are agreeing to comply with the terms and conditions of use outlined in this TERMS AND CONDITIONS page.